RETURNS & EXCHANGES

Return Eligibility

 QUALITY CHECK PROCESS:

In order to be eligible for a return, the item(s) must be unused, undamaged, unwashed and in the original state you received it in.

The item(s) must have all FASHPICK and designer tags still attached. Shoes must be returned in their original box along with the dust bags contained in the box. Returns not meeting our policies will be rejected and sent back to the customer.

Ordinary Online Returns

If you wish to return your order, you have 14 days from receiving your order to arrange for a return by following our return process listed below. We will then issue a full refund for the duly returned item(s).

If you have purchased the item using a Credit Card then the refund will be returned to the card used within 7-14 working days due to varying processing times between payment providers, however, if you purchased the item with our ‘Cash on Delivery’ option then a credit note* will be issued under your account as 'account credit' in the amount refunded to be used on fashpick.com.

*Kindly note, for system reasons, our guest checkout customers must create a full account on fashpick.com in order to generate the credit note.

Return Process

         1. Sign into your account on fashpick.com and click on My Orders and choose the order number(s) referring to the item(s) you wish to return.

2. Choose the item(s) you wish to return.

3. Click on the ‘Return Order’ button.

4. Pack the item(s) you wish to return in their original labels and barcodes attached.

5. Attach the return label on the exterior of the package.

6. Our courier service will then contact you to arrange for the collection within 3-5 days from your request.

7. Our team will go through a quality check process of the returned item(s), if confirmed, a refund in the original form of payment (or credit note if Cash On Delivery) will be issued to you.

You can check the status of your return request on our website by singing into your account and choosing 'My Returns'. 

Damaged/Defected Goods

If your order is received damaged, kindly arrange a return with us using the steps mentioned above as our Return Process.

The damaged item(s) must be returned within 14 days of receiving your order in the exact condition received in order to receive a full refund including delivery & handling charges, and taxes. Replacements are subject to availability.

Defected items are subject to returns, if you receive a defected item kindly contact us at customercare@fashpick.com or follow the steps mentioned above as our Return Process to arrange for a return. Replacements are subject to availability.

Exchanges

Unfortunately we are not offering an exchange option at the moment, kindly use our Return Process mentioned above to return your item and place a new order for the replacement requested.

SHIPPING & DELIVERY

Online order delivery is currently only available in the Kingdom of Saudi Arabia. However, we will update our website once we broaden our delivery channels and apologize for any inconvenience this may cause.

Our working hours are from 8am to 8pm, and our delivery cut-off time is 3pm, any orders placed within these hours and by the cut-off time will be shipped and delivered within 3-5 working days within addresses listed in KSA.

Any orders placed outside these hours, or after the cut-off time, or on Fridays, or any other Public Saudi Holiday are subject to be shipped and delivered on the first working day following the date of the order submission.

Delivery charges vary depending on the total amount of your order; orders over SAR 1000 are subject to complimentary delivery, orders under SAR 1000 have a SAR 50 delivery charge. Kindly note that for our ‘Cash on Delivery’ option an additional SAR 25 delivery fee is charged.

Once your order has left our facility, you will receive an email confirming the shipping of your item along with a tracking number to track the progress of your order online on the courier’s website provided.

Our delivery time starts from the moment an order is accepted and includes a 24hour period where your items will be processed and dispatched by our facility. Kindly note this may take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.

PAYMENT

We accept Credit Cards using Visa and/or MasterCard. We also have our ‘Cash on Delivery’ option* subject to the additional SAR 25 delivery fee mentioned in our 'SHIPPING & DELIVERY’ section.

Upon checkout, you are provided with payment method options, kindly choose the option you prefer.

Once payment has been received we will email you with a purchase receipt.

GIFT CARDS

If you would like to gift someone virtually, we offer a ‘Gift Cards’ option.

To gift someone virtually simply log into your fashpick.com account and click on ‘Gifts Cards’, choose the amount you’d like to give, enter the recipient’s name and email address and we will email the gift card to the recipient and then we will email you with a delivery confirmation receipt.

CAREERS

We at FASHPICK pride ourselves with our exceptional work environment & professional work ethics. We have a unified energy at the office where fashion is really the core and drive of our work. We are always looking for that right person to fill each and every position within our portfolio. If you have a passion for fashion and an enthusiastic attitude towards work, please send us your CV to careers@fashpick.com

FAQS

DO I NEED TO SET-UP AN ACCOUNT TO PLACE AN ORDER?

You do not need to set-up an account to place an order. However, we do advise you to set-up an account in order to benefit from our services such as:

1. Adding items to your WishList including sold out items.

2. Staying up to date with our new arrivals.

3. Receiving curated newsletters on trend reports and season must-haves.

4. Getting a notification once we start our season sales.

5. Having the option to track your orders and orders’ history.

6. Requesting an item return directly from your account.

7. Receiving a credit note if you chose the ‘Cash on Delivery’ option.

8. Saving your delivery address and card details for a faster checkout during your next purchase.

HOW DO I SET-UP AN ACCOUNT?

To set-up your account on fashpick.com simply click on the ‘Register’ icon on the top right of our home page and follow the steps mentioned. 

WHAT DO I DO IF I AM HAVING TROUBLE ACCESSING MY ACCOUNT?

If you have an account registered and forgot your password, click on the ‘forgot password’ tab and you will receive an email on how to re-set your password. If you are experiencing any other technical difficulties/issues kindly contact us at customercare@fashpick.com with a description of the trouble you are facing. Kindly note our working hours are 9am to 8pm.

HOW DO I KNOW IF MY ACCOUNT INFORMATION IS CONFIDENTIAL?

We at FASHPICK take personal information and data security very seriously therefore any personal information you provide us is stored in secure servers. We use a Secure Socket Layer (SSL) Technology to encrypt all online payments done through fashpick.com. Kindly check our Privacy Policy section for full details on any additional information.

DOES FASHPICK DO ANY SEASONAL SALES?

Our seasonal sales usually take place twice a year. Occasional promotions may come up throughout the year, kindly register an account with us to stay up to date on any promotions and sales.

HOW DO I SELECT A PAYMENT CURRENCY?

The currency on our site is based on your shopping location, however you may choose/change the currency at any time from the top left corner of our home page.

WHAT PAYMENT METHODS ARE ACCEPTED BY FASHPICK?

We accept payments done by credit cards using Visa and MasterCard. We also have a ‘Cash on Delivery’ option for purchases over SAR 10,000 subject to an additional SAR 25 delivery fee. Please note we do not accept cheques. For more details on Payment please click here

WHERE DOES FASHPICK SHIP?

FASHPICK is exclusive to shipping to KSA at the moment.

DOES FASHPICK SHIP TO MULTIPLE ADDRESSES?

Currently we can only ship to one address per order.

CAN I MAKE CHANGES ON MY ORDER ONCE IT HAS BEEN PLACED?

Before an item has been dispatched for delivery, we are able to cancel or amend your order (changing the size or editing the billing/shipping address). However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you wish to make any amendments or changes kindly contact us at +966.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, we will send you an email confirming the dispatch of your item along with a tracking number to track the item online on the courier’s website. 

WHAT IS THE RETURN POLICY?

We currently offer a 30 day return for unused, unworn, undamaged and in original condition items with all tags and labels still attached. The item must be in full re-sellable condition. We offer a full refund on eligible returns as well as a credit note option to be used on fashpick.com only. For full details on our Return Policy please click here

HOW CAN I RETURN MY ORDER?

You can return your order, if it is eligible for returns, by following our Return Process, please click here for more details.

HOW LONG DOES IT TAKE TO DELIVER MY ORDER?

We offer a 3-5 working days for orders to be delivered. Please go through our  SHIPPING & DELIVERY section for more details.

 WHAT ARE THE SHIPPING AND RETURN CHARGES?

For orders amounting over SAR 1,000 we offer a complimentary delivery, however orders under SAR 1,000 are charged with SAR 50 delivery fee. Also note that a cash delivery fee is applied to orders paid for by cash on delivery.

WILL I NEED TO SIGN MY PACKAGE ON ARRIVAL?

Yes, your package is insured right up to its reception therefore a signature is required upon delivery or you can have someone sign on your behalf if you are unavailable.

WHAT ARE THE DUTIES AND TAX COSTS?

There is no duty or tax costs, all our retail prices are inclusive.

WHAT DO I DO IF I RECEIVE A DAMAGED OR DEFECTED ORDER?

We usually guarantee a high quality and luxury service, however if you do happen to receive a damaged order or an item with a defect, we would like you to contact us at customercare@fashpick.com to provide you with our utmost customer service.

HOW DO I PURCHASE A GIFT CARD?

You may purchase a virtual gift card by clicking on the Gift section on our site and follow our 3 easy steps.

HOW DO I OPT IN/OUT OF COMMUNICATION FROM FASHPICK?

You can manage and change your communication settings on your account at any time. Simply log into your account at fashpick.com and click on ‘newsletter subscriptions’.